Privacy Policy

1. Information We Collect

At Emirates StarsHotels & Resorts, we collect personal information you voluntarily provide when making a reservation, signing up for our Royal Club membership, submitting an enquiry, or subscribing to our newsletter. This includes your name, email address, telephone number, nationality, billing address, and payment information (processed via encrypted third-party gateways).

2. How We Use Your Data

Your data is used exclusively to facilitate your hotel booking, communicate stay confirmations and updates, improve our services, and occasionally send you personalized stay offers and travel guides with your explicit consent. We never sell your personal information to third parties.

3. Data Security

We implement industry-standard 256-bit SSL encryption for all data transmissions. Payment card details are processed through PCI-DSS compliant gateways (Stripe, PayPal) and are never stored on our application servers.

4. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting our Data Protection Officer at privacy@emiratesstarshotels.ae.

5. Cookies

Our website uses essential cookies for session management and booking engine functionality. Analytics cookies are used only with your prior consent via our cookie consent banner.